Terms and Conditions

Terms and Conditions

Welcome to CrazySerp. These terms and conditions outline the rules and regulations for the use of CrazySerp's Website and Services.

By accessing this website and using our services, we assume you accept these terms and conditions. Do not continue to use CrazySerp if you do not agree to take all of the terms and conditions stated on this page.

You must be at least 18 years of age to use our services. By using our services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these terms and conditions.

Vendor Information

CrazySerp partners with FastSpring for payment processing and subscription management.

FastSpring acts as our Merchant of Record, handling all payment processing, subscription management, tax collection, and compliance on our behalf.

Why We Use FastSpring

FastSpring's expertise in global payment processing is essential for providing you with a seamless purchasing experience. They handle complex international tax regulations, multiple payment methods, and currency conversions automatically.

Their global infrastructure ensures that customers worldwide can purchase our services using their preferred payment methods and local currencies, while complying with all applicable tax laws.

FastSpring maintains PCI DSS Level 1 compliance, the highest level of payment security certification, ensuring your payment information is protected with bank-level security standards.

If you have concerns about using FastSpring or prefer alternative payment arrangements, please contact our support team at support@crazyserp.com to discuss available options.

Transparency in Payment Processing

1. Merchant of Record: FastSpring appears on your credit card statement
2. VAT Collection: FastSpring automatically calculates and collects applicable taxes
3. Payment Facilitation: FastSpring manages refunds, chargebacks, and payment disputes

Hosting Information

Customer Support

We are committed to providing excellent customer support. You can reach us through the following channels:

• Email: support@crazyserp.com
• Twitter: @CrazySerpAPI

Terms of Use

By creating an account and using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

You declare that you have the legal authority to enter into these terms, whether on your own behalf or on behalf of any entity you represent.

These terms constitute a legally binding agreement between you and CrazySerp, governing your use of our API services.

Acceptable Use Policy

You agree to use our services responsibly and in accordance with the following guidelines:

• Use the service only for lawful purposes and in accordance with applicable laws
• Respect the rights and privacy of others
• Provide accurate and complete information in your account
• Maintain the security and confidentiality of your API keys
• Comply with rate limits and usage restrictions

Prohibited Uses

• Engage in any illegal activities or violate any laws
• Create, transmit, or store harmful, threatening, or offensive content
• Harass, abuse, or harm another person or entity
• Reverse engineer, decompile, or disassemble our services
• Resell or redistribute our services without explicit permission
• Use automated systems to abuse or overload our infrastructure
• Provide false or misleading information

Account Responsibilities

Service Description and Usage

Service Overview: CrazySerp provides a RESTful API service that delivers real-time Google Search Engine Results Page (SERP) data for developers, businesses, and researchers.

Our API is available 24/7 with a target uptime of 99.9%, subject to necessary maintenance and updates.

Core Services: We provide programmatic access to Google search results, including organic results, ads, featured snippets, knowledge panels, and other SERP features.

Best Effort Service: While we strive for consistency and reliability, search engine data is subject to change and availability. We provide our services on a best-effort basis.

Intended Use: Our API is designed for legitimate business purposes including SEO analysis, market research, competitive intelligence, and application development.

API Features: Our service includes support for location targeting, language preferences, device simulation, and various search parameters to customize your queries.

Compliance Requirements: Users must comply with all applicable laws and regulations, including data protection laws, when using data obtained through our API.

Premium Features: Advanced features and higher rate limits are available through our subscription plans. Contact sales for enterprise solutions.

Data Access: API responses include structured JSON data extracted from search results. We do not provide access to copyrighted content or personal information.

Service Algorithms: Our data extraction algorithms are proprietary and subject to updates to maintain accuracy and adapt to search engine changes.

Non-Transferable License: Your API access is non-transferable and may not be shared, sold, or sublicensed without explicit written permission.

User Responsibility: You are responsible for how you use the data obtained through our API and must ensure compliance with all applicable laws and third-party rights.

Privacy, Security and Data Backup

Security Measures: We implement industry-standard security measures including encryption, secure data storage, regular security audits, and access controls to protect your data and our infrastructure.

Data Storage: Your data is stored on secure servers within the European Union. We use encryption at rest and in transit to protect all sensitive information.

Backup Policy: We maintain regular automated backups of critical system data. User data is backed up daily with retention periods based on data type and regulatory requirements.

Client Data Control: You retain full ownership and control of your data. You can request data export or deletion at any time through our support channels.

Billing, Credits and Payment Modifications

Billing System: We use a credit-based billing system. Each API request consumes one credit regardless of the parameters used.

Payment Processor: All payments are processed by FastSpring, our Merchant of Record, ensuring secure and compliant payment handling worldwide.

Taxes and VAT: Applicable taxes, including VAT for EU customers, are calculated and collected automatically by FastSpring based on your location.

Pricing Structure: Our pricing is transparent and based on credit consumption. Subscription plans include monthly credit allocations with options to purchase additional credits.

Extra Credits: Additional credits can be purchased as needed. These one-time credit purchases do not expire and are used after subscription credits.

Free credits are used first, followed by subscription credits, then extra credits.

Credits remain valid as long as your account is active (credits remain active only 2 years after account inactivity). In case of account closure, unused credits are forfeited.

Changes and Modifications

Modification Rights: We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice, including these terms and conditions.

Your continued use of our services following any changes constitutes your acceptance of such changes. If you do not agree with the modifications, you must discontinue using our services.

Right to Object: If you object to any changes, your sole remedy is to cease using our services and close your account. We are not obligated to provide refunds for objections to changes.

Refund Guarantee and Policy

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for first-time subscribers. If you're not satisfied with our service within the first 30 days, contact our support team for a full refund.

Refund Eligibility

• Available only for first-time subscribers
• Request must be made within 30 days of initial purchase
• Applies to subscription fees only, not credit packages
• Account must not have violated our terms of service

Credit Package Refunds

One-time credit packages are non-refundable once purchased. However, we may consider refunds on a case-by-case basis for technical issues or service failures.

How to Request a Refund

To request a refund, contact our support team at support@crazyserp.com with your account details and reason for the refund request. Refunds are typically processed within 5-10 business days.

Service Refusal

We reserve the right to refuse service to anyone for any reason at any time. This includes, but is not limited to:

• Violation of our terms of service
• Abusive or fraudulent behavior
• Non-payment or payment disputes
• Excessive resource usage affecting other users
• Legal or compliance requirements
• Any activity that may harm our service or reputation

In cases of service termination due to violations, no refunds will be provided, and any remaining credits will be forfeited.

Disclaimer

Limitation of Liability

CrazySerp provides its services "as is" and "as available" without any warranties, express or implied. We do not guarantee that our services will be uninterrupted, error-free, or meet your specific requirements.

No Warranties

We expressly disclaim all warranties of any kind, including but not limited to:

• Merchantability
• Fitness for a particular purpose
• Non-infringement
• Accuracy or completeness of data

Limitation of Damages

In no event shall CrazySerp be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services. Our total liability shall not exceed the amount paid by you in the last 12 months.

Third-Party Content

Our service provides access to third-party search engine data. We are not responsible for the accuracy, legality, or content of this data. Users are responsible for complying with third-party terms of service.

Indemnification

You agree to indemnify and hold CrazySerp harmless from any claims, damages, or expenses arising from your use of our services or violation of these terms.